Three alert networks, one view
Chargebacks and fraudulent disputes cost merchants billions a year, and the warnings come from several prevention networks at once. Chargeback Gurus wanted those alerts in one place, with the dispute work behind them automated, so that merchants get real-time protection against unauthorised chargebacks.
We integrated three chargeback alert and defence APIs and pulled their data into a single view of the threats and the action taken on each:
- Ethoca Alerts
- Verifi CDRN (Chargeback Defense & Resolution Network)
- NexxGate Gateway
From alert to resolution
BPMN workflows route each alert through evidence submission, dispute documentation and resolution, cutting the manual handling of disputes. Alongside them are:
- Real-time alert monitoring and notification
- A rules engine for prevention alerts
- A merchant-side dashboard for managing chargebacks
- Tracking of dispute documentation and evidence
The platform is in production, aggregating chargeback intelligence across multiple payment networks.