AI services

AI in production, not in a slide deck

Twelve of our forty-two documented projects put a model, a rules engine or an automated decision into production. This is what they run on, and what we learned shipping them.

Discuss an AI project Read the case studies

What we build

Four kinds of AI work, each with projects behind it

A model call is the easy part. The work is the queueing, the audit trail and the fallback when a call fails.

  • Language models in products

    Generation, transcription and assistants, built so a slow or failed call never leaves a blank screen.

    nPhase.aiPamper MeJynakUndu AI

  • Document and language understanding

    Resumes, inbound messages and forms turned into structured data, with uncertain cases routed to a person.

    4dot5Textellent

  • Decision engines

    Rules that change weekly, edited by analysts in a spreadsheet, versioned and tested, live without a release.

    AclaroMydesqBlackswanProTechRevisto

  • Automated decision workflows

    No model at all: rules about who hears from you and when, holding on every run, even the ones that fail halfway.

    Pink Flamingo

How an AI engagement runs

Start with the decision, not the model

  1. 01

    Find the decision

    No decision that changes, no project. Better to learn that in a week.

  2. 02

    Prove it

    A narrow proof of concept on your real data, not a demo set.

  3. 03

    Price the mistakes

    How often it is wrong, and what each kind of wrong costs.

  4. 04

    Build the plumbing

    Queues, retries, audit trails, cost controls and a human override.

What we push back on

Four AI projects we will talk you out of

  • Replacing a working, auditable rules engine with a language model.
  • A model making a decision with regulatory consequence, and no human in the loop.
  • Any build where nobody agreed up front what accuracy counts as success.
  • Training a custom model when a hosted one with good prompting would do. That is most of the time.

And on rules engines: a spreadsheet with four hundred rows is a codebase without tests, so we build rule versioning and testing in from the first day.

Tell us what you are building

A system to build, replace or rescue. We reply within one working day with who would work on it.

Start a conversation See what we have built