Reminders nobody had to send
SMSFlush wanted appointment reminders and SMS campaigns to go out on their own, scheduled by configurable rules, in more than one language, and turned into video where useful. Delivery would run through Twilio, and messages had to stay within set time windows to comply with business communication regulations.
How a reminder is put together
The platform is PHP and MySQL with Twilio as the SMS gateway. A rules engine schedules each reminder: hours before, after or at the appointment time, and only inside the configured business hours (8:00–20:00). Templates in English and Spanish fill in variables such as %clientName, %appDate and %appHour.
From text to video
A text-to-video conversion engine turns messages into video notifications, delivers them and collects feedback, giving SMSFlush’s business customers a rich media channel beyond standard SMS. Reminders no longer have to be managed by hand.